Fujitsu Technical Support Specialist
2 days ago
We are seeking a skilled Fujitsu Technical Support Specialist to join our team.
About the RoleThe successful candidate will be responsible for providing high-quality technical support to customers and stakeholders, working within a team to manage technical queries related to various products and systems.
You will develop an understanding of the customer's environment and service delivery requirements to enable the delivery of exceptional services.
The ideal candidate will follow established processes and recommend improvements to resolve routine customer enquiries, identify opportunities to develop customer accounts, and take ownership of resolving customer problems.
Responsibilities- Provide technical support to customers and stakeholders via various communication channels.
- Develop an understanding of customer environments and service delivery requirements.
- Follow established processes and procedures to resolve customer enquiries.
- Identify opportunities to develop customer accounts and increase Fujitsu's support to customers.
- Take ownership of resolving customer problems and escalate issues as necessary.
- Monitor performance through statistical reporting and analysis.
- Collaborate with the team to achieve excellent customer service outcomes.
- At least 2 years of experience in a Helpdesk or customer service role, demonstrating advanced customer service skills.
- Intermediate communication skills, both written and face-to-face.
- Knowledge of call logging, escalation, and follow-up procedures.
- Awareness of ITIL best practice methodology.
- Minimum NV1 AGSVA Security Clearance.
We are a company that values fairness, equality, and diversity. We promote an inclusive culture where everyone feels valued and respected.
We offer tailored career paths, flexible work arrangements, and competitive rewards. Our customers trust us, and we have an excellent reputation across the region.
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