Operations Regional Director

2 weeks ago

Sydney, New South Wales, Australia Indie campers Full time
About Indie Campers

We're a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Role

We're seeking an experienced Operations Regional Director to lead our APAC operations team. As a key member of our management team, you'll be responsible for managing a team that focuses on executing regional processes and overseeing local depots and their teams.

Your primary objective will be to drive operational results on availability and quality of the fleet, customer satisfaction, and operational efficiency. You'll ensure high standards for our operations and effectively implement central procedural guidelines defined for our operating model.

Key Responsibilities
  • Lead and supervise the regional team and local teams in your region
  • Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region
  • Oversee the performance of local operations and guarantee that operating standards are followed and operational objectives are met
  • Guarantee that the customer is first and address all customer feedback with utmost importance
  • Coordinate with central teams to ensure processes are well defined and adapted to the regions
  • Lead, coordinate, and deliver projects related to operational expansion within your region
  • Responsible for P&L management of your region, including identifying efficiency initiatives and their effective deployment
Requirements
  • Background in Business Management, Engineering, or similar education
  • At least 10 years of total relevant experience
  • Experience in strategic consulting or finance-related positions is a plus
  • More than 3 years of proven experience in managing operational teams with P&L ownership and direct control over operational financial performance
  • Proven track record in establishing operational standards and developing structured operations
  • Proven track record in leading, managing, and developing high-performing teams
  • Capacity to effectively communicate with all levels of the organisation
  • Thrives under pressure and is able to coordinate the efforts of big teams
  • Organized, analytical, and results-oriented
  • Fluent in English
What We Offer

As a member of our team, you'll have the opportunity to work with a diverse group of people from different countries and nationalities. We're a dynamic and growing company, and we're looking for talented individuals who are passionate about making a difference in the travel industry.

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