Regional Operations Director
3 hours ago
About the Role
As the Regional Operations Director at Indie Campers, you will be responsible for leading our APAC operations regional team. Your primary focus will be on managing a team that executes regional processes and oversees local depots and their respective teams. You will be responsible for driving operational results on availability and quality of the fleet, customer satisfaction, and operational efficiency.
Key Responsibilities
- Lead and supervise the regional team and local teams in your region
- Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region
- Oversee the performance of local operations and ensure operating standards are followed and operational objectives are met
- Guarantee customer satisfaction and address customer feedback with utmost importance
- Coordinate with central teams to ensure processes are well defined and adapted to the regions
- Lead, coordinate, and deliver projects related to operational expansion within your region
- Responsible for P&L management of your region and operational cost of the service provided to the customer
Requirements
- Background in Business Management, Engineering, or similar education
- At least 10 years of total relevant experience
- Experience in strategic consulting or finance-related positions is a plus
- Proven experience in managing operational teams with P&L ownership and direct control over operational financial performance
- Proven track record in establishing operational standards and developing structured operations
- Proven track record in leading, managing, and developing high-performing teams
- Capacity to effectively communicate with all levels of the organization
- Fluent in English
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