Customer Support Team Lead

4 weeks ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading company with a strong presence in the FTSE 100. We are a growing business, employing over 38,000 colleagues across 66 countries worldwide. Our organization offers a wide range of learning and development programs to enhance colleague skills.

This fixed-term role as Customer Support Team Lead is based in Perth until July 2025. You will leverage your previous customer service experience to build relationships, liaise with customers, and make outgoing calls to organize new jobs and foster rapport for ongoing customer excellence.

The core responsibilities in this position include:

  • Processing purchase orders efficiently
  • Liaising with customers on a daily basis to ensure effective communication
  • Resolving client issues promptly and proactively through efficient enquiry processing
  • Collaborating with the Customer Services, Sales, and Services team, as well as the Operations Team, to achieve targets and deliverables
  • Making outgoing calls to promote our products and services to existing clients
  • Coordinating, scheduling, and processing jobs through internal software systems
  • Approving invoices for customers through internal software
  • Maintaining relationships with customers and suppliers

To be successful in this role, you will require:

  • Previous experience in a similar customer service or administration role
  • High attention to detail and excellent organizational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multitask, and work independently
  • Outstanding verbal and written communication skills
  • Able to work effectively in a team environment
  • Experience using Ariba would be advantageous

The successful candidate must pass a pre-employment medical check, drug screening, and background checks.



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