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Customer Service Team Lead
1 month ago
We are seeking an experienced leader to join our team in Wembley as the Customer Service Team Leader. This is a permanent full-time position, working Monday to Friday during business hours.
About the OpportunityThis role involves managing and supervising a large team of clerical staff, providing support to patients, medical imaging professionals, and referrers. The ideal candidate will have strong customer focus, excellent communication skills, organisational skills, and technical proficiency.
Key Responsibilities- Manage and Supervise: Oversee daily operations and supervision of our clerical team, including rostering.
- Drive Team Performance: Foster team recognition, cohesion, and engagement to build and retain a high-performing team.
- Collaborate Effectively: Work within a multi-disciplinary team to ensure efficient customer service systems and processes.
- Handle Escalations: Serve as the escalation point for customer service enquiries, feedback, and complaints.
- General Management: Participate in performance management, address disciplinary concerns, identify training and development needs, and assist with recruitment activities.
The successful candidate will bring:
- A strong customer focus, driven to provide empathetic, patient-centric service.
- Excellent communication skills to effectively interact with patients, referrers, and colleagues.
- Organisational skills, managing multiple tasks efficiently in a fast-paced environment.
- Technical proficiency, comfortable using computer systems and eager to learn new software (experience with Radiology Information Systems is a plus).
- Previous experience in a management or leadership role is highly regarded, preferably in Radiology.
Competitive salary: $85,000 per annum. A comprehensive benefits package includes flexible work arrangements, employee discounts, paid parental leave, and annual flu vaccinations.
