Frontline Support Team Lead
3 weeks ago
About the Role
As a Frontline Support Team Lead, you will play a crucial part in ensuring the seamless operation of our workforce accommodation services. Reporting directly to the Village Managers, your primary responsibility will be to provide administrative support and assist with day-to-day tasks, including reception, guest services, accommodation management, and general administration.
Your Key Responsibilities:
- Support Village Managers in maintaining accurate records and data entry
- Coordinate and manage site operations, ensuring compliance with company policies and procedures
- Liaise with clients and internal teams to resolve queries and concerns
- Maintain a high level of customer satisfaction through excellent communication and interpersonal skills
- Contribute to the development and implementation of effective solutions to improve site efficiency and productivity
About You
To succeed in this role, you will possess:
- A strong background in administration, preferably in a similar FIFO environment
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively
- Strong communication and interpersonal skills, with a passion for delivering exceptional customer service
- Intermediate to advanced skills in Microsoft Office Suite, particularly Excel and Word
- A Class C, Manual Driver's License, and the ability to pass a medical and drug screen
What We Offer
We are committed to providing a safe, welcoming, and inclusive work environment that values diversity and promotes career growth and development. As a Frontline Support Team Lead, you can expect:
- A competitive base salary of $91,000 + super paid on all hours worked
- An immediate start with opportunities for career advancement and professional growth
- A 2:1 roster FIFO from Perth, allowing you to maintain a healthy work-life balance
- Access to discounts across hundreds of retailers through our Hive program
- Ongoing training and development opportunities to enhance your skills and knowledge
About Us
Civeo Australia is a leading provider of workforce accommodation services, operating over 9,000 permanent rooms across QLD, NSW, and WA, and managing more than 20,000 rooms in client-owned properties in remote regions. Our team is dedicated to delivering exceptional service and fostering sustainable partnerships with the communities we operate in. We welcome Aboriginal & Torres Strait Islander people to join our team and contribute to our mission of creating a better tomorrow.
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