Customer Service Team Lead

2 weeks ago


Perth, Western Australia Qscan Radiologic Clinics Full time

We are seeking an experienced Customer Service Team Lead to join our team in Wembley, Australia.

This is a permanent full-time position working Monday to Friday during business hours. As the Customer Service Team Lead, you will oversee daily operations and supervision of our clerical team, including rostering.

Key Responsibilities:

  • Manage and Supervise: Oversee daily operations and supervision of our clerical team, including rostering.
  • Drive Team Performance: Foster team recognition, cohesion, and engagement to build and retain a high-performing team.
  • Collaborate Effectively: Work within a multi-disciplinary team to ensure efficient customer service systems and processes.
  • Handle Escalations: Serve as the escalation point for customer service enquiries, feedback, and complaints.
  • General Management: Participate in performance management, address disciplinary concerns, identify training and development needs, and assist with recruitment activities.

About You

The ideal candidate will bring:

  • A strong customer focus, driven to provide empathetic, patient-centric service.
  • Excellent communication skills to effectively interact with patients, referrers, and colleagues.
  • Organisational skills, managing multiple tasks efficiently in a fast-paced environment.
  • Technical proficiency, comfortable using computer systems and eager to learn new software (experience with Radiology Information Systems is a plus).
  • Previous experience in a management or leadership role is highly regarded, preferably in Radiology.

Working for Qscan Group offers you:

  • A great team culture, where you will be supported to participate in personal and professional development programs.
  • Competitive remuneration package, estimated to be around AU$90,000 - AU$120,000 per year, depending on experience, with additional employee discounts.
  • A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.


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