Customer Service Ambassador
1 month ago
**Overview**
Greencross Vets, a leading veterinary hospital in Sydney's Inner West, is seeking an experienced Customer Care Representative to join our team. Reporting to the Customer Care Manager, this role offers a unique opportunity to work with a highly respected emergency and specialist veterinary hospital.
**Job Summary**
As a Customer Care Representative, you will be responsible for handling high volumes of inbound calls, liaising with referring vets, welcoming clients and their pets to the hospital, booking and managing appointments, invoicing and taking payments, processing payments on Vetpay and Medipay finance platforms, data entry, and managing email enquiries.
**Requirements**
- A solid professional background in customer service (min 2 years is essential)
- Experience in reception or high volume call centre environment
- You thrive in fast-paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box Have great multi-tasking and problem-solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm, and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team-focused
- Cope well with high call volumes and demanding clients
**What We Offer**
- This position offers a competitive salary of AU$ $$54,000 - $62,000 per year**, depending on experience
- An advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
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