Customer Service Team Member

5 days ago


Homebush, Victoria, Australia people2people Full time
About The Role

We are seeking a skilled Customer Service Representative to join our team based at the Sydney Olympic Park Office.

Job Description

This role requires an individual to work 4 days in the office and 1 day working from home. Key responsibilities include:

  • Managing B2B customer warranty claims and complaints related to product failures, delivery issues, and payment issues.
  • Aiding in upholding Australia Consumer Law.
  • Providing excellent customer service and handling complaints professionally.
  • Liaising with internal teams for swift resolutions.
  • Maintaining visibility on stock availability and submitting refunds, returns, and replacements through the system.
Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in customer service.
  • Preference given to candidates with call center experience.
About You

You will be rewarded with:

  • Generous discounts on company products.
  • Access to exclusive discounts and promotions with retail partners.
  • Wellness platform access.
  • Heavily discounted gym membership.
  • Onsite parking.
Company Overview

Our client is a well-established brand in the electronics industry, operating across Australia, New Zealand, and the United Kingdom. As part of people2people, Edge Recruitment, Infront Sports, and Frog Recruitment, we pride ourselves on being an inclusive workforce that encourages employees, clients, and candidates to showcase their authentic selves.



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