Customer Service Resolution Specialist
7 days ago
Customer Service Resolution Specialist
About the RoleWe are seeking an experienced Customer Service Resolution Specialist to join our team based at the Sydney Olympic Park Office. This role will be responsible for providing exceptional customer service and resolving high-risk and escalated customer complaints.
Key Responsibilities- End-to-end case management of high-risk and escalated customer complaints received via various customer feedback channels
- Assisting with the management of customer claims in the event a customer visits our head office and requires a point of escalation outside of the service centre team
- Investigating and analyzing high-risk cases to understand the root cause of serious escalations
- Liaising with internal departments for resolution assistance and escalating issues of high risk for future change requirements
- Proposing and developing improvement plans for identified areas of risk and customer dissatisfaction
- Decision-making for customer resolution based on company policy
To be successful in this role, you will require:
- A minimum of 2 years of experience in a customer service position
- Call centre experience
- Proficiency in MS Office applications
- Customer-focused approach with an empathetic attitude towards customers, strong teamwork skills
- Organizational and time management skills, ability to prioritize tasks and take initiative
- Quick learning and adaptability to change
- Attention to detail is essential
This role offers:
- Generous discounts on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Operating for over 19 years in Australia, New Zealand, and the United Kingdom, our recruitment group and HR solutions provider have earned numerous awards, including Outstanding Large Agency, Excellence in Candidate Care, and Excellence in Client Service RCSA Awards.
-
Customer Service Resolution Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Customer Service Resolution Specialist to join our team at people2people. As a key member of our Customer Service department, you will be responsible for managing high-risk and escalated customer complaints, working closely with internal departments to resolve issues and develop improvement plans.Key...
-
Customer Service Resolution Specialist
1 month ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Customer Service Resolution Specialist to join our team at Samsung. As a key member of our Customer Service department, you will be responsible for managing high-risk customer complaints and resolving complex issues in a timely and professional manner.Key Responsibilities:End-to-end case management of high-risk...
-
Customer Service Representative
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Company: We are a well-established brand in the electronics industry with a strong presence worldwide. This role is based at our Sydney Olympic Park Office and requires an individual to work 4 days in the office and 1 day working from home. The ideal candidate will have the ability to manage B2B customer warranty claims and complaints in relation...
-
Customer Service Team Member
5 days ago
Homebush, Victoria, Australia people2people Full timeAbout The RoleWe are seeking a skilled Customer Service Representative to join our team based at the Sydney Olympic Park Office.Job DescriptionThis role requires an individual to work 4 days in the office and 1 day working from home. Key responsibilities include:Managing B2B customer warranty claims and complaints related to product failures, delivery...
-
Customer Service Specialist
1 month ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at the Sydney Olympic Park Office. As a key member of our Customer Service department, you will be responsible for managing B2B customer warranty claims and complaints related to product failures, delivery issues, and payment issues.Key...
-
Customer Service Ambassador
7 days ago
Homebush, Victoria, Australia Greencross Vets Full time**Overview**Greencross Vets, a leading veterinary hospital in Sydney's Inner West, is seeking an experienced Customer Care Representative to join our team. Reporting to the Customer Care Manager, this role offers a unique opportunity to work with a highly respected emergency and specialist veterinary hospital.**Job Summary**As a Customer Care Representative,...
-
Senior Customer Service Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeCustomer Service OpportunityAbout the companyThe company we are working with is a leader within the environmental technology industries. They are growing and thriving for over 120 years and are operating across 32 locations nationally.About the roleThe role is 10am - 6pm. Key responsibilities include managing customer portals to ensure smooth operations and...
-
Customer Experience Specialist
6 days ago
Homebush, Victoria, Australia people2people Full timeJob Overview:Skyrocket your career as a Customer Experience Specialist with people2people, our award-winning recruitment group and HR solutions provider. We are seeking an exceptional candidate to join our Sydney Olympic Park Office team.About the Role:This is an exciting opportunity for a skilled professional to lead offshore BPO provider account...
-
Homebush, Victoria, Australia people2people Full timeJob Title: Group Administration and Customer Support SpecialistJob Description:About the Company:Our client is a leading environmental technology company with a history spanning over 120 years. They operate across 32 locations nationally and are committed to growth and prosperity.About the Role:We are seeking an experienced Group Administration and Customer...
-
Help Desk Operations Specialist
5 days ago
Homebush, Victoria, Australia My NRMA Full timeJob SummaryThe Help Desk Operations Specialist will be responsible for providing exceptional technical support to our internal customers, ensuring timely resolution of IT-related matters. This role is an exciting opportunity to join our Technology Engineering team and make a significant impact on our organization.About the RoleRespond to all phone calls and...
-
Financial Services Specialist
5 days ago
Homebush, Victoria, Australia people2people Full timeAbout the Role: We are seeking an experienced Financial Services Specialist to join our team in Sydney. This is a unique opportunity to work with a well-established company in the electronics industry. Key Responsibilities: • Manage service agents' AR and AP ledgers, collections, reconciliations, and credits • Collect outstanding debts and communicate...
-
Customer Support System Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled and motivated Customer Support System Specialist to join our team. As a key member of our Customer Service department, you will provide exceptional system support and training to our partners and internal teams. Your primary responsibility will be to respond to inquiries, facilitate system training, and maintain...
-
Customer Service Representative
1 week ago
Homebush, Victoria, Australia Dusk Full timeAbout DuskDusk is a leading home decor brand that specializes in candles and homeware products. We are committed to providing exceptional customer experiences and creating a warm, inviting atmosphere in our stores.Salary: $50,000 - $60,000 per yearJob DescriptionWe are seeking an enthusiastic and dedicated Customer Assistant to join our team at one of our...
-
Homebush, Victoria, Australia Parity Consulting Full time**About the Role**We are seeking a highly experienced Lead Communications Specialist to join our team at Parity Consulting.The successful candidate will be responsible for leading a small team of communications professionals, developing and delivering impactful internal and external communications with a strong focus on customer experience.Key...
-
Customer Service Representative
1 month ago
Homebush, Victoria, Australia Greencross Vets Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.Key ResponsibilitiesHandle high volumes of inbound calls and respond to client inquiries in a...
-
Customer Service Ambassador
3 weeks ago
Homebush, Victoria, Australia Greencross Vets Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their pets.Key ResponsibilitiesClient Communication: Handle high volumes of inbound calls, respond to email...
-
Global Customer Experience Manager
7 days ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled Global Customer Experience Manager to join our team in Sydney. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact on our customers' experiences.Job Description:Account Management: You will be responsible for managing offshore BPO vendors, ensuring...
-
Senior Customer Service Coordinator
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThe Major Account Group Administrator will be responsible for managing customer portals to ensure smooth operations and user satisfaction. This role involves overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness. The successful candidate will take ownership of customer queries and complaints,...
-
Senior Customer Service Coordinator
1 month ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThe Major Account Group Administrator will be responsible for managing customer portals to ensure smooth operations and user satisfaction. This role involves overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness. The successful candidate will take ownership of customer queries and complaints,...
-
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Executive Customer Service Operations Coordinator to join our team based at Sydney Olympic Park Office. This is a unique opportunity to work with a well-known brand in the electronics industry, providing exceptional customer service and support.Key Responsibilities:Account Management: Manage offshore BPO vendor...