Achieve Service Excellence

5 days ago


Sydney, New South Wales, Australia beBeeServiceDesk Full time $90,000 - $120,000
Job Title:

Achieve Service Excellence

About the Role

We are seeking a skilled and motivated professional to join our team as a Service Desk Analyst. In this role, you will be responsible for monitoring, receiving, and responding to service desk requests. You will also be required to log, categorize, and prioritize requests and incidents.

Key Responsibilities
  • Monitor and respond to service desk requests in a timely and efficient manner.
  • Log, categorize, and prioritize requests and incidents.
  • Investigate and troubleshoot basic level faults.
  • Elevate complex issues to other technical teams as needed.
  • Develop and maintain effective relationships with staff and third parties.
Requirements
  • Previous experience in an IT Technical Support role.
  • Diploma or equivalent in an IT-related field.
  • Strong knowledge of Windows 10/11, MacOS, iOS, Windows Server, Active Directory, Office 365, Exchange.
  • TCP/IP networking knowledge.
  • ITIL Foundation awareness.
  • Exceptional customer service and communication skills.
  • Ability to work well under pressure.
Benefits
  • Careers across global operations.
  • Recognition and reward programs.
  • Employee benefits package.
  • Access to LinkedIn Learning for development.
Diversity and Inclusion

We promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.



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