Customer Service Excellence Specialist

2 days ago


Clayton South, Victoria, Australia Bosch Full time
About Bosch

Bosch, a leading global supplier of technology and services, is seeking an Undergraduate Customer Services Student to join its Mobility Aftermarket division. With over 136 years of history, the company has been carbon neutral since 2020 and employs over 420,000 people worldwide.

Job Overview

This full-time role, commencing October 2024, offers a diverse and broad student placement experience. The successful candidate will gain valuable knowledge and skills as an integral part of our Mobility Aftermarket team.

Key Responsibilities
  • Assist in driving customer service excellence in Australia and Oceania through process implementation and refinement.
  • SUPPORT continuous improvement by analyzing data, monitoring KPIs, and developing effective measures to enhance Customer Service Levels.
  • Build knowledge of Customer Service Order-to-Cash (O2C), Supply Chain, and Procure-to-Pay (P2P) processes to provide operational support to the MA-AO team.
  • Resolve issues by working closely with central functions, management, and shared service colleagues.
  • Conduct value stream workshops with indirect areas to identify areas for improvement and document target processes.
  • Provide administrative support to the team.
Requirements
  • Currently enrolled in an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
  • A results-oriented approach and drive to achieve outcomes.
  • Strong time management and teamwork skills.
  • Ability to identify opportunities and articulate reasons for process improvement.
  • Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
  • Previous experience in customer service or process improvement roles is beneficial.
Benefits
  • Diverse and broad student placement experience.
  • Excellent training and development opportunities.
  • Attractive remuneration and conditions.
  • Staff discount on company products.
  • On-site car parking.
  • Internal network of students for support.
  • Access to an Employee Volunteering Program.
Estimated Salary: $60,000 - $80,000 per annum

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