Customer Experience Support Specialist

7 days ago

Townsville, Queensland, Australia Australian Radio Network Full time

We are seeking an experienced Sales Coordinator to join our team in Townsville. The ideal candidate will have intermediate skills in MS Office, strong customer service skills, and excellent communication and organisational skills.

This role provides administration support within the Sales team, managing daily activities, overseeing data entry, and maintaining sales-related data into internal systems. You will also prepare presentations, proposals, and national promotional briefs for Account Managers and Sales Managers.

Around AU$50,000 - AU$65,000 per annum package is available for this position, depending on experience, plus novated leasing + super salary sacrifice, paid birthdays off, and more.

In this role, you will create, generate, and maintain all forms of sales data, reporting monthly and quarterly updates to management. If you excel at Excel, are an Admin Guru, or looking for your first role in the Radio & Media space, then this could be the dream role for you.

About the Role:

  • Administrative support to sales management and sales team.
  • Manage the daily activities of the sales team.
  • Oversee data entry, database management, and maintenance of all sales related data into internal systems.
  • Preparation of presentations, proposals, national promotional briefs, and responses for all Account Managers and Sales Managers.
  • Create, generate, and maintain all forms of sales data.
  • Reporting - compiling monthly and quarterly updates.

About You:

  • Intermediate skills in MS Office.
  • Strong customer service skills.
  • Excellent communication and organisational skills.
  • Excellent attention to detail.
  • Self-motivated and driven.
  • Experience in an Administration or Sales Support role is a BONUS.

We offer a range of benefits, including ARNSocial Work Perks, discounts on lifestyle and entertainment with big name brands, education assistance, career development, and long-term career progression.

Our Culture:

We have four behaviours that make up our 'Culture in Action', which describe how we act every day to create a great place to work:

  • Aim High - Set big goals and achieve together.
  • Own It - Take ownership and be solutions-focused.
  • Be Your Best Self - Create the environment we need to thrive.
  • Make a Difference - Seek out ways to have a positive impact.

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