Customer Experience Specialist

6 days ago


Townsville, Queensland, Australia HBF Australia Full time

About HBF Australia

We're a team dedicated to enhancing lives through innovative solutions and outstanding service, with a mission to provide exceptional experiences for our Members.

As a Member Experience Consultant at HBF Australia, you'll be at the forefront of our customer-centric approach, turning everyday interactions into memorable moments.

This role operates in our Queensland Country Centre contact centre, where you'll serve as the first point of contact for Member queries.

Your main responsibility will be to ensure our Members receive top-notch support, addressing their needs with empathy, efficiency, and expertise.

We've been looking after our Members' needs since 1977; are you ready to join a business that puts them first and provides a fantastic work culture?

Key responsibilities include:

  • Delivering exceptional service and creating WOW moments for our Members.
  • Providing expert guidance and personalized support across various channels.
  • Solving problems with heart, using your problem-solving skills to address Member needs.
  • Educating and empowering Members to understand their benefits and navigate our products and services.

We offer a range of benefits to support your career growth and well-being:

  • FREE Corporate Gold Hospital Insurance for you and your family.
  • 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata.
  • 2 volunteering days per year.
  • 14 weeks paid parental leave.
  • Hybrid working arrangements available if required.
  • Genuine career development opportunities.
  • Access to corporate discounts across a range of gyms, retail, restaurants, and hotels.

HBF Australia is an equal opportunity employer, proud to create an inclusive and diverse workplace for the benefit of our people, Members, and community. We welcome applications from individuals who share our values and commitment to excellence.



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