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Customer Relations Professional

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Sydney, New South Wales, Australia beBeeReputationManagement Full time $70,000 - $90,000
Customer Service Excellence

We are seeking a proactive and solutions-focused professional to join our Customer Relations team. In this critical role, you'll be the advocate for customers while safeguarding and enhancing brand reputation across multiple platforms.

This is more than a customer service role—it's an opportunity to directly influence customer satisfaction, brand perception, and business improvement, using CRM tools to drive timely, creative resolutions.

  • Take ownership of customer reviews and cases across multiple channels, ensuring timely, empathetic responses.
  • Resolve escalated issues with innovative problem-solving and clear communication.
  • Apply CRM software to track cases and maintain a complete customer journey view.
  • Use automation to improve resolution speed, accuracy, and customer messaging.
  • Encourage editing or removal of negative reviews where appropriate, always upholding company values.
  • Communicate consistently with customers through calls, emails, and digital platforms, keeping them informed at every step.
  • Collaborate with other teams to coordinate solutions.
  • Identify complex or high-risk cases, escalating appropriately while maintaining ownership.
  • Provide accurate product knowledge and education to customers on warranties, materials, and care.
About This Opportunity

As a key member of our Customer Relations team, you'll have the opportunity to work in a fast-paced, high-volume environment with strong organisational skills.

You'll collaborate with others while also taking initiative to work autonomously, providing accurate product knowledge and education to customers on warranties, materials, and care.

Why You Will Thrive Here
  • Our Values - Passion, Integrity, Collaboration and Innovation guide everything we do.
  • A collaborative culture that celebrates passion, integrity, collaboration and innovation.
  • Fun, engaging environment with regular team events and opportunities to connect, learn and grow.