Front Office Guest Experience Professional

1 week ago

Wollongong City Council, Australia beBeeGuest Full time $57,000 - $76,000

About the Front Office Agent Role

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We are seeking an enthusiastic and dedicated professional to provide exceptional guest experiences at our resort.

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As a key member of our Front Office team, you will be responsible for delivering warm and welcoming service to our guests, ensuring their stay with us is memorable and enjoyable.

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  • You will be part of a dynamic team that prides itself on delivering excellence in every aspect of our resort accommodation and services.>
  • In this role, you will have the opportunity to work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.>
  • Your primary focus will be on providing exceptional customer service, exceeding expectations, and building strong relationships with our guests.>
  • Delivering outstanding results in a fast-paced environment requires a high level of professionalism, excellent communication skills, and a strong attention to detail.>
  • The ideal candidate will possess a robust background in a similar environment, strong commitment to delivering exceptional guest experiences, and a passion for continuous learning and improvement.

Key Responsibilities:

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* Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.

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* Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.

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* Manage multiple tasks efficiently while maintaining a high level of service under pressure.

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* Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.

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* Answer telephones with appropriate etiquette, providing clear and helpful information.

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* Display strong attention to detail, especially when handling guest requests and performing tasks.

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* Experience with Opera Property Management System (PMS) is highly regarded.

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* Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.

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* A current New South Wales driver's license is required.

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* Applicants must have the legal right to work in Australia, as sponsorship is not available.

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* All successful candidates must be willing to undergo a National Police Check.

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