Memorable Holiday Experience Coordinator

5 days ago

Wollongong City Council, Australia beBeeCustomerService Full time $47,386 - $60,828
Front Office Administrator - Kiama

We are seeking a dedicated professional to join our team at BIG4 Easts Beach Holiday Park in Kiama. The ideal candidate will have exceptional customer service skills, be able to work in a fast-paced environment and possess strong attention to detail.

The successful applicant will be responsible for providing a memorable holiday experience for our guests, processing bookings, maintaining accurate guest accounts and performing routine front office duties.

  • Main Responsibilities:
  • Provide prompt and friendly customer service when taking bookings, during check-in or check-out and when addressing guest requests or complaints
  • Use Newbook reservation system to process all reservations
  • Maintain accurate guest accounts
  • Perform all routine front office duties

Requirements of the Role Include:

  • A natural ability and passion to deliver exceptional customer service
  • Experience within a front office environment is preferred
  • Computer and Microsoft Office experience
  • High level of attention to detail
  • Down-to-earth team player with high level of initiative
  • Loves a challenge and can work in a high-pressure environment with proven ability to balance the two activities of customer service and completing set tasks
  • Flexibility & Reliability a must
  • Driver's Licence
  • Ability to work unsupervised

We are a smoke-free workplace.

If you feel that you have the right skills and attributes for this position, please apply via Seek.

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