Front Office Professional

2 weeks ago

Wollongong City Council, Australia beBeeCustomerService Full time $55,000 - $80,000
Guest Service Role

We are seeking a Guest Service professional to deliver exceptional experiences for our guests at registration, during their stay and at check out.

The ideal candidate will ensure accuracy of reservations, handle incoming calls professionally and strive to provide Total Customer Satisfaction.

Key Responsibilities
  • Ensure smooth and efficient guest experience delivery.
  • Manage reservations and guest information with high precision.
  • Handle switchboard calls and respond to guest inquiries in a polite and professional manner.
  • Maintain the highest level of customer satisfaction by offering assistance and support to guests.
Requirements
  • Well-developed problem solving and analytical skills.
  • Self-motivated and well-organized individual.
  • Previous hotel experience is desirable but not essential.
  • Able to work a rotating roster including night shifts, weekends and public holidays.

We offer competitive staff benefits and excellent career opportunities for those who succeed in this role.

What We Offer
  • Generous Staff Benefits
  • Excellent Career Opportunities

Only shortlisted candidates will be contacted.

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