Guest Experience Ambassador

1 week ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $56,000 - $78,000

Delivering Exceptional Guest Experiences

As a key member of our Front Office team, we are seeking a highly motivated and organized individual to join us in providing exceptional guest service.

Key Responsibilities:

  • Ensure seamless registration, stay, and check-out experiences for all guests.
  • Maintain the accuracy of reservations, including deposits, billing, VIP requests, room rates, and guest information.
  • Respond to incoming calls in a professional and courteous manner, prioritizing Total Customer Satisfaction.
  • Provide unparalleled customer satisfaction and service by handling guest luggage, property, and requests with professionalism.

Competitive Rewards and Benefits

  • Generous Staff Benefits Package
  • Excellent Career Opportunities for Growth and Development

Requirements and Qualifications

  • Well-developed problem-solving and analytical skills
  • Self-motivated and well-organized, with a strong ability to work independently
  • Previous hospitality experience is desirable but not essential; attitude and motivation are paramount
  • Availability to work rotating shifts, including nights, weekends, and public holidays

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