Customer Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Philips Full time

Job Title

Customer Support Engineer

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team in Central West NSW. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our medical equipment and software.

Key Responsibilities

  • Provide technical support and maintenance services to customers, including corrective and preventative maintenance, commissioning and installation of equipment, and software and hardware upgrades.
  • Actively participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships.
  • Manage and support technical escalations, ensuring all stakeholders are updated on progress according to company process.
  • Provide best-in-class service to customers, including technical support, maintenance, and repairs on equipment, to minimize customer downtime.
  • Maintain a high level of knowledge through continual training and development, staying up-to-date on new technologies relevant to your area of focus.
  • Work reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.

Requirements

  • Previous experience in customer-facing service engineering roles, with familiarity with medical equipment desirable but not essential.
  • Degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force.
  • Strong IT skills and ability to work in a fast-paced environment.
  • A full AU driver's license and Australian working rights.
  • Police checks will be required during the onboarding process.

About Philips

We are a health technology company dedicated to improving the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

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