Customer Support Specialist
7 days ago
Customer Support Specialist
At REA Group, we're passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll be the front-line interface for our customers, consumers, and internal stakeholders.
Key Responsibilities
- Resolve customer issues via phone, email, and web chat in a timely and professional manner
- Utilize various systems, such as Zendesk, Slack, and Salesforce, to provide seamless support
- Balance customer demand and multitask in a fast-paced environment
- Collaborate with colleagues to drive performance excellence and improve customer outcomes
- Identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence
What We Offer
- A hybrid and flexible work approach
- Flexible parental leave options
- Programs to support mental, emotional, financial, and physical health and wellbeing
- Opportunities for professional growth and development
Our Commitment to Diversity, Equity, and Inclusion
We're committed to creating an inclusive and equitable work environment that values diversity and promotes equal opportunities for all employees.
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