Customer Support Specialist
1 week ago
We're seeking a highly skilled Customer Support Specialist to join our team at Spaceship. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive.
Key Responsibilities:
- Act as the primary point of contact for customers, providing timely and effective support via email, chat, and phone.
- Manage customer feedback, complaints, and general enquiries, escalating complex issues to senior team members as needed.
- Nurture relationships with customers to build trust and loyalty, driving long-term advocacy and growth.
Requirements:
- 2-3 years of experience in a B2C customer support, customer success, or similar role.
- Experience with customer support systems, such as CRMs, and online chat enquiries.
- RG146 accreditation or willingness to obtain.
What We Offer:
- Competitive salary.
- Flexibility to work from home at times.
- Health and wellness benefits.
- Learning and development allowance.
About Us:
We're a passionate team of ~40 people dedicated to enabling people to invest in their future. We value forward-thinking, accessibility, curiosity, transparency, and simplicity in everything we do.
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