Customer Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Perkbox Full time
Unlock Your Potential as a Customer Support Specialist

At Perkbox, we're on a mission to revolutionize the employee experience. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our customers, helping them get the most out of our products and services.

Key Responsibilities:
  • Provide timely and professional support to customers through various channels, including email, live chat, and social media.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized support.
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and best practices to provide expert guidance and support to customers.
  • Contribute to the development of processes and procedures to improve customer support and overall customer experience.
What We Offer:
  • A dynamic and collaborative work environment with a close-knit team.
  • The opportunity to grow your expertise and develop your skills in a fast-paced and innovative company.
  • A comprehensive benefits package, including 25 days' holiday leave, generous sick and maternity leave, and a personal learning and development budget.
  • The chance to work with a cutting-edge platform and contribute to its ongoing development and improvement.

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer support and experience. If you're a natural problem-solver with excellent communication skills and a keen eye for detail, we'd love to hear from you.

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