Technical Support Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $85,000
Bilingual Technical Support Specialist

We are seeking a skilled Bilingual Technical Support Specialist to join our IT team in Australia.

This role involves onboarding new clients, providing training and support, troubleshooting issues, and optimizing operations using our software.

Key Responsibilities:
  • Onboard new clients and provide comprehensive training on system features.
  • Utilize our SaaS platform to enhance client operations and improve efficiency.
  • Respond promptly to inquiries and resolve technical issues with expertise.
  • Provide proactive support to ensure customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive continuous improvement.
Qualifications and Requirements:
  • Experience in cash processing or related industries is beneficial.
  • Strong analytical and problem-solving skills are essential for success.
  • Proficiency in English and Spanish with excellent communication skills is required.
  • Ability to work independently in a remote environment is necessary.
  • Tech-savviness and comfort with SaaS platforms and client interactions are vital.

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