Technical Support Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000

Join us for a career in customer support where you will be a key contact for our real estate clients.


About the Role

This role involves working closely with our sales teams to deliver post-onboarding technical support to customers with varying levels of complexity. You will manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.


You will also identify process and product improvements from client feedback that will help to deliver on company strategy. Additionally, you will assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners, depending on experience.


As a member of this team, you will communicate complex issues to the development and sales team for further attention. Your expertise will expand your knowledge to become an industry expert within the Real Estate / Developer space.



Responsibilities
  • Deliver post-onboarding technical support to customers with varying levels of complexity.
  • Manage inbound enquiries from our Real Estate clients via phone and email.
  • Identify process and product improvements from client feedback.
  • Assist with escalations and more technical queries.
  • Communicate complex issues to the development and sales team.
  • Become an industry expert within the Real Estate / Developer space.

Requirements
  • Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
  • Previous experience in fast-paced customer service / tech support roles.
  • Excellent communication skills with an enthusiastic, positive approach.
  • Resilient and empathic in nature.
  • Excellent problem-solving skills.
  • A high level of confidentiality.

Benefits
  • Mentoring and leadership programs.
  • First rate parental leave and support for working parents.
  • Regular social events including our famous Innovation Days.
  • Flexible hybrid working arrangements.

What We Offer
  • The chance to make a meaningful impact in a dynamic environment.
  • Opportunities for career development and promotion.
  • Supportive team culture with regular events and celebrations.

Our Commitment
  • Equitable, inclusive work culture.
  • Proactive approach to diversity and inclusion.
  • Disability access and modifications available.

  • Technical Support Expert

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $120,000

    Job Title: Technical Support ExpertAs a Technical Support Expert, you will be responsible for delivering exceptional customer service and resolving technical issues efficiently.Key responsibilities include:Providing timely and effective support to customers via phone, email, or chat.Resolving complex technical issues through thorough diagnosis and...

  • Technical Support Expert

    7 days ago

    Melbourne, Victoria, Australia beBeeExpert Full time $120,000 - $140,000

    As a Technical Support Expert, you will play a pivotal role in delivering exceptional support services for ServiceNow. Your primary responsibility will be to resolve technical incidents efficiently and effectively, ensuring seamless operation and optimal performance of clients' systems.Key Responsibilities:Technical Incident Resolution: Provide expert-level...

  • Expert Technical Support

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $65 - $90

    Job Title: Technical Support ExpertDeliver exceptional customer care and technical support to end-users worldwide. Build and sustain relationships, track user feedback, and communicate effectively in writing.Key Responsibilities:Guide end-users through the functionality and usage of a mobile applicationTroubleshoot software and hardware issues for...

  • Technical Support Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExpertise Full time $90,000 - $120,000

    Technical Support Expertise WantedWe are on the lookout for a skilled Senior Service Desk Analyst to join our team. As a key member of our IT operations, you will be responsible for delivering exceptional technical support to our internal stakeholders.Key Responsibilities:Provide expert technical assistance via phone, email, and remote access...

  • Expert in Customer Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $88,300 - $125,150

    Technical Support ExpertWe are seeking passionate individuals to join our team as Technical Support Experts. This role involves owning, troubleshooting and resolving complex customer technical issues, providing an opportunity to grow your career, enhance your problem-solving, collaboration and research skills, and deepen your technical...

  • Expert Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnologist Full time $90,000 - $120,000

    Job Title:Technical Support SpecialistThe successful candidate will be responsible for providing expert technical support to end-users, resolving hardware and software issues in a timely manner.

  • Technical Expert

    7 days ago

    Melbourne, Victoria, Australia beBeeTechnician Full time $106,534 - $128,897

    Technical ExpertWe are seeking a highly skilled Technical Expert to join our team. As a Technical Specialist, you will play a crucial role in providing technical expertise to support the Police and Community Safety branch.The Road Safety Camera Program is responsible for managing day-to-day operations of the fixed, mobile and trailer based Road Safety Camera...

  • Expert Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $110,000 - $130,000

    Job TitleWe are seeking a seasoned specialist to join our team as a Technical Support Expert.

  • Technical Support Expert

    5 days ago

    Melbourne, Victoria, Australia beBeeCybersecurity Full time $60,000 - $80,000

    Expert IT Support SpecialistThis position requires a highly skilled and experienced IT professional to provide top-notch technical support and resolve complex issues for clients.Key Responsibilities:Act as an escalation point for Level 1 technicians, resolving intricate IT problems.Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365,...

  • Robotics Technical Support Expert

    6 days ago

    Melbourne, Victoria, Australia beBeeOpportunity Full time $70,000 - $80,000

    Technical Support EngineerThis role offers a unique opportunity to become a robotic systems subject matter expert, supporting one of the largest fulfillment operations in the world.Develop advanced technical skills and expertise in robotics and automation.Lead high-severity incident response, orchestrating cross-functional collaboration across technical...