Technical Support Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000

Join us for a career in customer support where you will be a key contact for our real estate clients.


About the Role

This role involves working closely with our sales teams to deliver post-onboarding technical support to customers with varying levels of complexity. You will manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.


You will also identify process and product improvements from client feedback that will help to deliver on company strategy. Additionally, you will assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners, depending on experience.


As a member of this team, you will communicate complex issues to the development and sales team for further attention. Your expertise will expand your knowledge to become an industry expert within the Real Estate / Developer space.



Responsibilities
  • Deliver post-onboarding technical support to customers with varying levels of complexity.
  • Manage inbound enquiries from our Real Estate clients via phone and email.
  • Identify process and product improvements from client feedback.
  • Assist with escalations and more technical queries.
  • Communicate complex issues to the development and sales team.
  • Become an industry expert within the Real Estate / Developer space.

Requirements
  • Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
  • Previous experience in fast-paced customer service / tech support roles.
  • Excellent communication skills with an enthusiastic, positive approach.
  • Resilient and empathic in nature.
  • Excellent problem-solving skills.
  • A high level of confidentiality.

Benefits
  • Mentoring and leadership programs.
  • First rate parental leave and support for working parents.
  • Regular social events including our famous Innovation Days.
  • Flexible hybrid working arrangements.

What We Offer
  • The chance to make a meaningful impact in a dynamic environment.
  • Opportunities for career development and promotion.
  • Supportive team culture with regular events and celebrations.

Our Commitment
  • Equitable, inclusive work culture.
  • Proactive approach to diversity and inclusion.
  • Disability access and modifications available.

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