Store Operations Manager
6 days ago
About Us
Smokemart & GiftBox is a leading retailer with a rich history of providing exceptional customer service and a wide range of products. We pride ourselves on our commitment to equality and diversity, creating a positive and supportive culture for our team members.
Our Vision
We are part of the Viva Energy group, a powerhouse with a vision to become Australia's largest convenience retailer. Our combined network of over 1,000 locations across the country allows us to offer an extensive range of products and services.
Our Team
We are seeking a highly motivated and experienced Store Manager to lead our team and drive business growth. As a Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring it runs smoothly and efficiently.
Key Responsibilities:
- Operational Excellence: Oversee the daily operations of the store, ensuring it meets high standards of customer service, efficiency, and cost-effectiveness.
- Team Leadership: Motivate and train team members to meet sales objectives, ensuring they have the skills and knowledge to provide exceptional customer service.
- Compliance: Ensure the store complies with health and safety regulations, maintaining a safe and healthy work environment.
- Inventory Management: Monitor inventory levels and order new items to maintain optimal stock levels.
- Staff Development: Hire, train, develop, and oversee new staff members, ensuring they are equipped to provide excellent customer service.
- Store Presentation: Maintain outstanding store conditions and visual merchandising standards, creating an attractive and inviting environment for customers.
- Customer Service: Drive customer service excellence, responding to customer queries and complaints in a professional and courteous manner.
Requirements:
- Leadership Skills: Proven ability to manage and lead within a fast-paced environment.
- Organizational Skills: Excellent organizational, time management, and multitasking skills.
- Critical Thinking: Critical thinker and problem-solving skills, able to make informed decisions.
- Personality: Happy, friendly, and energetic personality, with a desire to deliver high-quality customer service.
- Police Check: Current/valid police check or a willingness to obtain one if successful.
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