Sydney Support and Safety Specialist

11 hours ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
Role Overview

We are seeking a highly skilled and empathetic Sydney Support and Safety Specialist to join our Safe Gaming team at The Star Entertainment Group in Sydney.

This is an exciting opportunity for students, graduates, and professionals to contribute to fostering a safer gambling culture at The Star.

About the Role

The successful candidate will be responsible for providing support to guests experiencing challenges related to gambling, promoting safer gambling practices through proactive communication, and collaborating with internal teams to enhance safety measures and awareness.

Key Responsibilities:
  • Provide empathetic support to guests who may be struggling with problem gambling
  • Promote responsible gaming practices and educate guests on the risks associated with excessive gaming
  • Collaborate with other departments to identify and implement effective solutions to reduce the risk of harm to guests
Requirements:
  • Demonstrated experience in guest relations, responsible gaming programs, or a related field
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Able to work effectively in a fast-paced environment and adapt to changing circumstances
What We Offer:
  • Competitive salary: AU$65,000 - AU$80,000 per year (dependent on experience)
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career advancement and growth within the company
Our Culture:

At The Star Entertainment Group, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, age, gender, or sexual orientation.


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