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Customer Service Representative

1 month ago

Hobart, Tasmania, Australia 3124 UXC Limited Full time

At 3124 UXC Limited, we're committed to delivering exceptional customer experiences. We're seeking a highly skilled Customer Service Representative - Telecommunications Support Specialist to join our team.

Company Overview

We're a leading provider of innovative technology solutions, dedicated to empowering our clients and employees to thrive in today's rapidly changing world. With a strong focus on diversity, equity, and inclusion, we foster a culture that values collaboration, innovation, and mutual respect.

About the Role

This is an exciting opportunity for a talented individual to provide top-notch customer service and technical support for our clients' telecommunications needs. As a key member of our team, you'll be responsible for:

  • Providing level 1 support to customers via phone, email, or chat
  • Logging and managing service requests (MACs) efficiently
  • Escalating complex issues to senior team members as needed
  • Liaising with clients and coordinating maintenance activities with third-party suppliers

You'll work closely with our cross-functional teams to resolve issues promptly, ensuring high customer satisfaction and loyalty. If you're passionate about delivering exceptional customer experiences and possess excellent communication and problem-solving skills, we'd love to hear from you

Requirements

To succeed in this role, you'll need:

  • At least 1+ year of experience in an IT/telecommunications service desk environment
  • Familiarity with IT service management applications like ServiceNow (a plus)
  • Excellent problem-solving skills, ability to work independently, and handle high-priority issues under pressure
  • Strong verbal and written communication skills, with a passion for delivering exceptional customer experiences
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $65,000-$85,000 per annum, depending on location and experience. Our comprehensive benefits package includes:

  • A flexible and dynamic work environment that acknowledges the importance of in-person collaboration and remote work arrangements
  • Professional development opportunities to enhance your skills and career growth
  • A collaborative and inclusive culture that values diversity, equity, and inclusion
  • A generous total rewards package that includes paid time off, holidays, and more

We're an equal opportunities employer, committed to creating a workplace that celebrates individual differences and promotes diversity, equity, and inclusion. If you're excited about this opportunity and believe you have the skills and passion to excel in this role, please submit your application today