Customer Service Ambassador
2 weeks ago
Key Responsibilities
As a Customer Service Advisor, you will act as the voice of our brand across Vodafone's social media channels.
You will be responsible for driving brand advocacy through every interaction with customers and prospects.
Adaptability, managing change, and maintaining resilience are key to success in our dynamic business.
- Provide customer support for a variety of issues and general enquiries across our social media channels
- Detect and raise possible brand and reputational risks
- Communicate in a unified and relatable brand tone across all interactions
- Think outside the box and provide customers with a tailored solution
- Escalate trending complaints and assist with identifying solutions to issues
Requirements
- Excellent written and verbal communication skills
- A positive role model and enjoy working as part of a team
- Familiarity with social media channels and platforms
- Ability to multitask and work in a fast-paced environment
Working with Us
We're a dynamic business that's always evolving. We're looking for people who are adaptable, resilient, and passionate about delivering exceptional customer experiences.
We're a united force, bringing together powerful brands to create a safe space for our people to shine. We invite you to bring your boldness and stand out with us.
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