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Customer Service Specialist

2 months ago

Brisbane, Queensland, Australia Philips International Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Philips International. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their medical equipment is properly maintained and serviced.

Key Responsibilities:

  • Provide expert technical advice on maintenance, installation, and servicing of medical equipment (software & hardware) in line with our regulations and policies.
  • Work collaboratively with the wider organisation to provide exceptional service to our customers.
  • Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Take a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
  • Provide best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determine the most cost-effective repair/solution to minimize customer downtime.
  • Maintain a high level of knowledge through continual training and development and keep up to date of new technologies relevant to your area of focus.

Requirements:

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
  • Experience in customer-facing service engineering background within the medical equipment industry.
  • Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • You will ideally hold a Restricted Electrical License.
  • You will also need to hold a full AU driver's license.

What We Offer:

  • A competitive salary.
  • Company car.
  • Learning and Development opportunities through our Philips University.
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.