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Customer Service Specialist

1 month ago

Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

We are seeking a Customer Service Specialist to join our team in Brisbane, QLD.

At Allianz Australia, we're proud to be one of the world's leading insurance and asset management brands, with a diverse workforce.

Key Responsibilities:

  • Deliver excellent customer service to achieve positive outcomes through sales and service.
  • Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
  • Manage a portfolio of Inbound and Outbound sales calls & correspondence within set SLA's and following company standards, to achieve financial targets.
  • Ensure new business and sales initiatives are understood and delivered to customers.
  • Contribute to process and service improvement initiatives to improve efficiency and profit improvements.

About You:

  • Experience in a general insurance organisation or a customer service focussed role.
  • Ability to build effective relationships internally and externally with customers and stakeholders.
  • Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.

What's On Offer:

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being.
  • Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz:

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Adjustments and Support:

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Let's care for tomorrow. www.allianz.com.au/careers