Customer Service Specialist
4 weeks ago
Customer Service Specialist
Pace Appointments is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued clients.
Key Responsibilities:
- Manage purchase orders and follow-ups for air and ocean freight.
- Track and trace shipments using internal systems, maintaining data accuracy.
- Handle rate requests and perform cost comparisons for freight movements.
- Liaise with origin offices to ensure compliance with operating procedures.
- Collaborate with internal departments to ensure efficiency and excellent customer service.
- Generate customer reports.
- Efficiently address and resolve complaints or queries.
- Set up and transition new company accounts.
- Update alerts and broadcasts for customers at destination and origin.
- Manage cross-trade shipments.
- Facilitate consignments from origin to delivery.
- Attend customer meetings as required.
Requirements:
- Minimum 12 months experience within a freight forwarding environment essential in a customer service or operations capacity.
- Cargowise experience preferred.
About Pace Appointments:
Pace Appointments is a leading provider of recruitment services, dedicated to connecting talented individuals with exciting career opportunities.
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