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Customer Service Specialist

4 weeks ago


Brisbane, Queensland, Australia Allianz Australia Full time
About the Role

We are seeking a Customer Service Specialist to join our team in Brisbane. As a Customer Service Specialist, you will be responsible for delivering excellent customer service and ensuring positive customer outcomes through sales and service.

Key Responsibilities

* Deliver excellence in customer contact to ensure positive customer outcomes are achieved through sales and service.
* Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
* Manage a portfolio of Inbound and Outbound sales calls & correspondence within set SLA's and following company standards, to achieve financial targets.
* Ensure new business and sales initiatives are understood and delivered to customers.
* Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.

About You

* Experience in a general insurance organisation or a customer service focussed role.
* Ability to build effective relationships internally and externally with customers and stakeholders.
* Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.

About Allianz Australia

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.