Customer Service Specialist

4 weeks ago

Brisbane, Queensland, Australia Philips Full time

Job Title

Customer Service Specialist - HPM QLD

Job Description

Philips is a leading global healthcare company aiming to improve the lives of millions of people through innovation developed across a broad range of Imaging, Information and Monitoring systems. We strive to make the world healthier and more sustainable through our solutions. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room or the living room.

Your challenge

An exciting opportunity has arisen for a customer-focused specialist to work with our Patient Monitoring portfolio in QLD. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment in line with our regulations and policies. Experience working with Patient Monitoring products will be highly desirable.

Key Responsibilities

  • Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus.
  • The role will normally be supporting Brisbane and North Queensland regions, however, Philips may require you to work at alternative locations.
  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

Requirements

To be successful in this role, you will ideally have:

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
  • Experience in customer-facing service engineering background within the medical equipment industry.
  • Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • You will ideally hold a Restricted Electrical License.
  • You will also need to hold a full AU drivers license.

Our Offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary.
  • Company car.
  • Learning and Development opportunities through our Philips University.
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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