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Customer Service Representative

2 months ago

Adelaide, South Australia Davies Stewart Consulting Pty Ltd Full time

Davies Stewart Consulting Pty Ltd is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.

  • Temporary role (full-time hours)
  • Located in a supportive and collaborative team environment
  • 6 Month contract with an opportunity to go permanent

Key Responsibilities:

  • Provide timely and accurate service to customers
  • Serve as a point of contact during business hours to support customers
  • Process quotations in the agreed format and within the specified time
  • Follow-up of open quotes to enhance conversion to orders
  • Process orders in the ERP system
  • Resolve anomalies between the quote and final service billing to obtain PO variation
  • Raise credit notice
  • Follow-up customers for unpaid invoices under accounts direction
  • Coordinate internal and customer training programs
  • Maintain customer contacts and history of service data
  • Sort data in Medallia and generate CAS reports for management
  • Collate data for key business metrics and collect other information for reporting requirements
  • Ensure Standard Work is developed and maintained
  • Ensure processes and procedures are documented, audited, and aligned
  • Be actively engaged within customer programs to identify improvements to customer satisfaction

Requirements:

  • Recent experience in providing customer service and administration support
  • Exceptional communication skills
  • Customer service focused with a positive outlook
  • Prior experience in handling customer enquiries
  • Ability to multitask and manage time efficiently
  • Strong oral and written communication
  • Ability to use Microsoft Office and ERP systems