Chief Experience Designer

1 week ago

Sydney, New South Wales, Australia beBeeDesigner Full time $120,000 - $180,000

As a UX/UI wizard, you have the power to create seamless user experiences and build next-gen products that directly impact our customers' lives for the better.

About the Role
  • We're on a mission to make our customer experience magical. You'll be hands-on, leading a team of designers through 1-1s, feedback sessions, and more.
  • You'll work closely with our Product and Tech teams to conceptualise and design growth opportunities and improve the app to create mind-blowing experiences for our customers.

Initially, you'll focus on growth, solving problems like how to make better recommendations for customers, how to remove friction in the customer journey, and how to make us more useful for them. Soon, you'll get your hands dirty across the rest of the app.

About You
  • You care as much about UI as you do UX and the functionality of your design. You may be stronger in one but you've got experience flexing to the other when you need.
  • You've led a design team in the past and enjoy people leadership responsibilities such as coaching, development conversations, feedback, etc.
  • Preferably, you've worked across native iOS and Android, but only experience with one is essential for this role.
  • You've got a solid understanding of design principles and can point to examples when you've validated designs with data, worked with design systems, ran user testing sessions, created user flow and customer journey maps, and ran competitor analysis.
  • You are a strategic thinker and have designed for scalability.
  • You're a team player and lead by example. In the scenario where our Rider team needed help, you'd have no problem putting your helmet on and getting on a bike to make some deliveries.
  • You're a welcomed collaborator in the glorious triad that is product, design, and engineering.
  • You're known for being a top-notch communicator. You view communication strategically, can get buy-in from those you need it from, can navigate difficult situations with grace, and people know what your priorities are because keeping the necessary people in loop is your jam.
How We Work
  • MILKRUN leaders know what goes into building something magical. Our experience scaling teams at various companies has taught us valuable lessons.
  • For starters, people do their best work when they are trusted to make decisions and supported when they make a mistake.
  • We know creating an environment of authenticity and safety means teams focus more on solving meaningful problems and less on masking who they are.
  • We know when you give people ownership and throw equity in the mix you create a flurry of motivation and high-performance.
  • Things happen quickly at MILKRUN. Our pace of working is reflective of our promise to make super speedy deliveries to our customers.

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