Relationship Building Manager

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $98,765 - $123,456

Job Summary

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We are a global organization aiming to build a connected future where everyone can thrive. Our top priority is providing the best experience and delivering innovative technology on the best network.

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This includes making us the place you want to work, with a career that grows with you and a team powered by human connection that prioritizes wellbeing and choice.

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What We Offer

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  • Performance-related pay">
  • Access to thousands of learning programs for growth">
  • Global presence in 22 countries, with opportunities to work across locations">
  • Purchased annual leave scheme">
  • Additional company day off">
  • Discount on products and services">
  • Provided toolkit (laptop, mobile phone, and plan)">
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About the Role

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As a Customer Success Manager, you will utilize your excellent customer service skills to deliver against key responsibilities:

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  1. ">
  2. Manage customer relationships to support ongoing development, drive satisfaction, and achieve revenue and sales objectives.">
  3. Contribute to implementing segment and portfolio strategy, including outbound campaigns, to retain and grow customer portfolios.">
  4. Take ownership of managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints as required.">
  5. Collaborate with peers, team members, and stakeholders to identify and qualify leads.">
  6. Participate in customer initiatives, developing and maintaining account and portfolio plans to support relationship development and achieve financial targets.">
  7. Meet individual and team sales and performance KPIs.">
  8. Upskill and develop capability and knowledge across our portfolio of products and business solutions.">
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Requirements

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To be successful in this role, you should possess:

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  • ">
  • Excellent communication and interpersonal skills.">
  • Strategic thinking and adaptability.">
  • Ability to make a significant impact on team performance and engagement.">
  • Demonstrated commitment to relationship building and partnership working is desirable.">
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Favored Skills

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The following skills are favored but not essential:

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  • Understanding of the business and customer base.">
  • Knowledge of day-to-day operations and expectations.">
  • Sound knowledge of channels and market understanding.">
  • Experience with Cisco, Microsoft, and Checkpoint products and solutions.">
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