Claims Resolution Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeClaim Full time $70,000 - $110,000
Role Overview

This busy and varied position will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement.

This role will also suit candidates who are recent law graduates or have experience working in the personal injury field.

Key Responsibilities:
  • Manage and negotiate claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings
  • Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
  • Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
  • Adopt appropriate strategies to resolve claims cost effectively
  • Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
  • Negotiate claims settlements with solicitors in line with legislative, regulatory and procedural guidelines
  • Provide an excellent level of customer service to employers and injured claimants through compliance with legislation, timely response times and efficiency in processing
Requirements:
  • Sound knowledge and experience in handling CTP or personal injury claims is preferred
  • Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous
  • Excellent analytical skills and technical skills
  • High attention to detail
  • Pro-active and energetic team player
  • Highest professional approach to all aspects of claims handling
  • Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with internal and external stakeholders
  • Strong administrative and written skills and the ability to effectively manage all aspects of each claim
  • Strong commitment and a high degree of integrity to help meet customer expectations
  • A positive attitude and willingness to contribute to workplace improvement and changes

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