Customer Claims Resolution Specialist

1 day ago

Newcastle, New South Wales, Australia beBeeClaimsHandler Full time $55,000 - $91,000

As a claims handler, you'll be supporting insurance customers throughout the claims process. Your role will cover all aspects of claim resolution, with a focus on delivering an exceptional customer experience.

Key Responsibilities
  • Gather information related to the customer's initial notification to ensure accurate claim handling.
  • Evaluate the circumstances of each incident to make informed decisions about liability.
  • Explore options for settling claims on the first contact where possible.
  • Secure necessary services for customers, including repair and mobility options, through our dedicated network.
  • Manage existing queries from customers, third parties, and suppliers to ensure seamless claim progression.
  • Deliver outstanding customer service at every interaction, upholding consumer rights and responsibilities.
You Will Need
  • Prior customer service experience.
  • A results-driven approach with experience working to key performance indicators in a fast-paced environment.
  • Strong attention to detail and accuracy, with the ability to make informed decisions based on available information.
  • Excellent written and verbal communication, listening, and empathy skills.
  • Proficiency in using technology, including Microsoft Office applications.
  • A passion for delivering an exceptional customer experience and achieving the best possible outcomes for customers.

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