Senior Business Growth Specialist

2 days ago

Canberra, ACT, Australia beBeeGrowth Full time $60,000 - $80,000
Business Growth and Customer Success

We're seeking an experienced professional to drive business growth and customer success in our organization. As a key member of our team, you will play a critical role in supporting customers and driving revenue growth.

About the Role

The successful candidate will be responsible for managing existing customer relationships, identifying new sales opportunities, and developing strategic plans to drive business growth. This includes providing exceptional customer service, staying up-to-date with regular system updates, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to existing customers via phone, email, and other channels.
  • System Updates: Stay current with regular system updates to maintain a working knowledge of our solutions.
  • Sales and Revenue Growth: Identify new sales opportunities and develop strategic plans to drive business growth.
  • Team Collaboration: Collaborate with cross-functional teams to achieve business objectives and drive customer success.
Required Skills and Qualifications
  • Telcommunications Experience: Excellent telephone-based customer service experience and strong verbal and written communication skills.
  • Technical Knowledge: A working knowledge of Ascend software, Microsoft peer-to-peer networking, desktop operating systems, and Office programs.
  • Problem-Solving Ability: Strong problem-solving ability with experience or interest in general IT troubleshooting and SQL software.
  • Retail Management Experience: Experience in retail management systems and a positive attitude towards delivering exceptional customer experiences.
  • Project Management: Some project management experience is a plus, but not required.
Benefits
  • Competitive Salary and Benefits Package: We offer a competitive salary and benefits package that reflects your value to our organization.
  • Opportunities for Professional Growth: Our company provides opportunities for professional growth and development, helping you to achieve your career goals.
  • Culture of Excellence: We have a culture of excellence, where every employee is encouraged to strive for greatness.

If you are a motivated and results-driven individual who is passionate about driving business growth and customer success, please submit your application.

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