Senior Pension Administrator
5 days ago
At AU040 Mercer Administration Services (Australia) Pty Ltd., we are seeking a Senior Pension Administrator to join our Client and Member Services team based in the Wollongong office on a permanent, full-time basis.
Job Overview
We offer a range of health, wealth and lifestyle benefits which include:
- Discounted insurances.
- Employee Assistance Program.
- Community Volunteer Leave.
- Great team environment.
- Flexible work environment
The estimated salary for this role is around $60,000 - $80,000 per annum, depending on experience.
About the Role
This role will involve maintaining member/employer/adviser account details and processing a range of pension administration functions for members/employers and advisers of various pension schemes administered by Mercer. You will ensure responsive, accurate and timely information is provided to members/employers/advisers regarding pension accounts.
You will also be responsible for:
- Processing transactions across multiple functions either manually, electronically or SuperStream.
- Maintaining accurate records within Mercers current operating systems in accordance with specific scheme legislation, fund rules and business processes.
- Conducting thorough investigations to resolve exceptions and gather information to assist with the management of escalations, incidents and complaints in a timely manner.
- Initiating and acting as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow-up information as required.
- Cooperating and communicating across teams to improve outcomes for internal/external stakeholders.
- Maintaining records systems to ensure the accurate, timely and safe storage of information.
- Preparing written correspondence that is well-structured and easy to follow.
Requirements
To be successful in this role, you will need:
- Experience working in administration.
- Preferred knowledge and understanding of superannuation/pension.
- Sound problem solving skills and initiative.
- Ability to manage own workload within high volume environment.
- Excellent communication and customer service skills.
- High attention to detail.
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