Senior Superannuation Incident Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Superannuation Incident Manager to join our team at Iress. As a key member of our team, you will be responsible for managing superannuation administration incidents and complaints, working closely with internal and external stakeholders to achieve required outcomes.
Key Responsibilities- Manage and report on incidents and complaints across various clients, ensuring compliance with applicable laws, contractual obligations, and service level agreements.
- Conduct incident and complaint impact assessments, root cause analysis, and develop proposed incident remediation plans for internal and external approval.
- Work with internal teams to implement required remediation activities and conduct post-incident reviews to identify prevention steps.
- Develop and implement processes and control uplift opportunities to reduce the likelihood of recurrence.
- Ensure accurate capture of incidents and complaints information in relevant Jira projects and provide technical advice to internal and external stakeholders as required.
- Maintain knowledge of and changes to relevant superannuation laws and regulatory reports.
- 8 additional paid days per year to extend your weekends
- Hybrid working
- Generous cash bonus for every successful referral
- Starting school leave - 8.5 days of leave to assist your children with the transition to school
- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
- 3 days' paid leave per year to participate in charity initiatives
- Discounted health insurance premiums
- Access to learning and development programs through Udemy
Iress is committed to fostering a welcoming and inclusive culture, valuing diversity and promoting equality. We believe that our people's uniqueness is what makes our teams and products succeed. Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status, and age. We're proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people, and values, please visit our website - https://www.iress.com/join-us/careers/
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