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Operations Manager for Superannuation Administration Services

1 month ago


Wollongong, New South Wales, Australia Marsh Pty Ltd Full time

We are seeking a talented individual to join our team at Mercer Administration Services in Wollongong. This role is a hybrid opportunity with a requirement of working at least three days a week in the office.

This leadership position will focus on managing a dedicated superannuation administration services team, ensuring a member-focused approach and achievement of agreed service level standards.

With professional exposure across various functions and opportunities for interactions with clients, this role can be a great stepping stone into Senior Leader opportunities.

The Key Responsibilities:

  • Lead a team responsible for end-to-end superannuation processing and/or related specialist activities
  • Drive the performance of all employees within the team
  • Prepare, implement, and review team plans/budgets
  • Provide operational direction to day-to-day activities, including responses to requests for information/service and appropriate record keeping
  • Manage the administrative performance of the team against key service level agreements

Requirements and Qualifications:

  • Experience managing teams within a high-volume operational environment, preferably within the superannuation industry
  • The ability to drive team performance, initiative, and improvement with a customer-centric focus
  • Experience with workflow management tools and translating data to make effective resourcing decisions
  • Experience in the management of Service Level Agreements with a proven track record of achievement

What We Offer:

  • A competitive estimated salary range of $120,000 - $150,000 per annum, based on experience and location
  • Professional development opportunities, interesting work, and supportive leaders
  • A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact
  • A range of career opportunities and benefits to enhance your well-being

Please note that only candidates with the appropriate approval to work in Australia will be considered for this role. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.