Pension Fund Administrator Specialist

5 days ago

Wollongong, New South Wales, Australia AU040 Mercer Administration Services (Australia) Pty Ltd. Full time
About AU040 Mercer Administration Services (Australia) Pty Ltd.

AU040 Mercer Administration Services (Australia) Pty Ltd. is a global company and world leader in Financial Services, with a focus on delivering exceptional value to its clients. We are seeking candidates for the role of Pension Fund Administrator Specialist to join our Client and Member Services team based in Wollongong on a permanent, full-time basis.

Our organisation offers a range of benefits, including discounted insurances, Employee Assistance Program, Community Volunteer Leave, great team environment, and flexible work environment.

About the Role

As a Pension Fund Administrator Specialist, you will be responsible for maintaining member/employer/adviser account details and processing a range of superannuation administration functions for members/employers and advisers of various superannuation schemes administered by AU040 Mercer Administration Services (Australia) Pty Ltd. You will ensure responsive, accurate and timely information is provided to members/employers/advisers regarding superannuation accounts.

Your key responsibilities will include:

  • Processing member/employer or adviser transactions across multiple functions either manually, electronically or SuperStream.
  • Accurately maintaining member/employer/adviser account details within AU040 Mercer Administration Services (Australia) Pty Ltd.'s current operating systems in accordance with specific scheme legislation, fund rules and business processes.
  • Conducting thorough investigation to resolve exceptions and gathering information to assist with the management of escalations, incidents and complaints in a timely manner.
  • Initiating and acting as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow-up information as required.
  • Cooperating and communicating across teams to improve outcomes for internal/external stakeholders.
  • Maintaining records systems to ensure the accurate, timely and safe storage of information.
  • Preparing written correspondence that is well-structured and easy to follow.

Requirements

To be successful in this role, you will need to have:

  • Experience working in administration.
  • A preferred knowledge and understanding of superannuation.
  • Sound problem-solving skills and initiative.
  • Ability to manage your own workload within a high-volume environment.
  • Excellent communication and customer service skills.
  • High attention to detail.

Salary and Benefits

The salary for this role is estimated to be around $65,000 - $80,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a range of benefits, including discounted insurances, Employee Assistance Program, Community Volunteer Leave, great team environment, and flexible work environment.

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