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Customer Service Consultant
2 months ago
Bupa is a modern care home set in the leafy bayside suburb of Caulfield, with public transport links close by. Located 17kms from the CBD, close to the beach and shops, this care home consists of 127 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle, and well-being of our residents.
Benefits of Bupa- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners
As a Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our passionate and dedicated General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home, including the overall management and coordination of the admissions process.
DutiesEach CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks, but you certainly wouldn't be responsible for all of them:
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
- Employee Service - Support and oversee the Care home employee experience, through: administering rosters, recruitment activities, completing the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- Concierge/Reception/Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
- Patient and calm, with a sunny disposition, as working in a care home can be fun and rewarding, but it also requires patience and calmness.
- Excellent communication skills, with diplomacy and a proactive approach, as you might be speaking to a worried family or a confused resident, and although you can't always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite.
- Previous experience gained in a similar admin/customer service role.
- Experience working in an aged care facility and managing admissions is highly advantageous.
- Highly developed organisation and time management skills – prioritisation and self-direction is key in this role.
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
Bupa are committed to providing equal opportunity and access to employment and career pathways to First Nations peoples across Australia. We have a dedicated team that supports First Nations candidates through our recruitment process.
How to ApplyClick Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.
To learn more about working at Bupa, please visit our website: Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story are respected and valued.
