Customer Services Consultant

8 months ago


Narre Warren North, Australia Bupa Full time

About the Home

Benefits of Bupa

Supportive, collaborative, and caring team culture

Continual learning and development opportunities

Internal transfers across our care homes

Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

About the Role

As the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

Duties

Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn’t be responsible for all of them

Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.

Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.

Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.

Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.

Intermediate to advanced skills across the MS Office Suite

Previous experience gained in a similar admin/customer service role

Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply



  • Narre Warren North, Australia Bupa Full time

    **About the Home** Our modern Berwick care home set in the foothills of the Dandenong Ranges, in Narre Warren, 45 minutes from Melbourne's CBD and close to the Lysterfield Lake and Wilson Botanical Gardens. It consists of 120 beds, across 2 wings with respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and...

  • Sales Consultant

    3 weeks ago


    Narre Warren, Australia Shed Bonanza Full time

    As a Salesperson at Shed Bonanza, you will be responsible for converting leads/prospects to customers, generating referrals and building strategic customer relationships to maximise your earning potential and revenue. **Join Our Team as a Sales Consultant at Shed Bonanza!**: Are you ready for an exciting opportunity as a Sales Consultant? Join our dynamic...


  • Narre Warren, Australia Westpac Group Full time

    Join our strong team of bankers in our Fountain Gate branch! - 1 x 36 hour position and 1 x 27.75 hour position. - Must have Saturday availability **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand...


  • Narre Warren, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - Casual - $29.56 per hour + Super + Y Benefits - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us,...


  • Narre Warren, Australia Windermere Family Services Full time

    Windermere is an independent community service organisation with a statewide focus to help those who need it most. Our support comes in many forms across varying locations; we work together to find the best solutions for the varied and complex issues faced by children, families and individuals in our community. With a focus on intervention, prevention,...

  • Membership Consultant

    7 months ago


    Narre Warren, Australia Fernwood Fitness Narre Warren Full time

    **Membership Sales Consultant - Fernwood Fitness Narre Warren** We'd love to hear from HIGHLY motivated, ambitious and passionate people to join us as a **Membership Sales Consultant** at Fernwood Fitness Narre Warren. **What's in it for you?** A passionate and dynamic team environment where you will enjoy working towards individual and clubs targets. Be...


  • Narre Warren, Australia Contour Education Full time

    Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our **Customer Service Representatives** are at the heart of delivering exceptional service every day. If you’re empathetic, reliable, and love being part of a...


  • Narre Warren, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...


  • Narre Warren, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Narre...


  • Narre Warren, Australia Know Your Profit Full time

    Hi :) Would you like to have flexibility in your day and work on a variety of tasks and the flexibility to work from home? Know Your Profit is a small business in Narre Warren and services clients around Australia in different industries around projects ranging from administration to business planning. We would like to hire a person who can help me keep...

  • Membership Consultant

    6 months ago


    Narre Warren, Australia Anytime Fitness - Club Roles Full time

    **We are currently seeking a Membership Consultant for our** **Narre Warren Club** Anytime Fitness Narre Warren is on the hunt for a passionate and highly motivated Membership Consultant that can use their passion for health and fitness to promote the growth and culture of our flagship club in Narre Warren About the role: Through driving genuine member...


  • Narre Warren, Australia Willow Support Services Full time

    **About Willow Support Services** We are committed to providing support and assistance to individuals with disabilities to help them achieve their goals and live life to the fullest. Are you passionate about empowering individuals to reach their full potential? Do you have experience in providing support to participants with complex care needs and high...


  • Narre Warren, Australia YMCA Victoria Full time

    Greet customers and be the face of the centre! - Role located at Casey ARC in Narre Warren - Casual - $27.95 per hour + Super. At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will...


  • Narre Warren, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...


  • Narre Warren, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Customer Service Sales

    7 months ago


    Narre Warren, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...


  • Narre Warren, Australia The Pancake Parlour Full time

    Show us what you're made of! All of our training is provided on the job - **no experience necessary** The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team. You will thrive in this role if...

  • Sales Consultant

    7 months ago


    Narre Warren, Australia Bendon Group Full time

    Are you ready to be more than a retail superstar? Are you ready to become a beacon of confidence, a symbol of empowerment, and an expert in transformation? Are you ready to be the perfect fit for women who need a boost? Bendon Lingerie has partnered with MYER by launching 25 new concession stores within MYER and across Australia. We are currently recruiting...


  • Narre Warren, Australia Kingswim Full time

    Flexible and fun, alongside a vibrant and supportive team - Lay the foundations of your career and learn valuable leadership skills - So much more than a job! - On-the-job training and skill development in a established and rapidly growing business - Balance your lifestyle with a vibrant and supportive team of people who care about you - Free access to YMCA...


  • Narre Warren, Australia Kingswim Full time

    Flexible and fun, alongside a vibrant and supportive team - Lay the foundations of your career and learn valuable leadership skills - So much more than a job! - On-the-job training and skill development in a established and rapidly growing business - Balance your lifestyle with a vibrant and supportive team of people who care about you - Free access to YMCA...