Customer Service Consultant

7 months ago


North Sydney, Australia INTERTEK Full time

Purpose of the Role:

Using technical expertise and a strong customer focus to ensure the very best 
online-store user experience, with excellent service and customer education.

Responsibilities:
• Resolving, in first contact, customer enquiries received by phone, email and/or chat
• Owning complex issues to resolution, with regular progress updates to customer/s
• Promoting the benefits of using the online store, helping customers to 
self-serve for future purchases
• Keeping up-to-date with Industry changes to understand how SAIG 
products/services meet customer needs
• Identifying opportunities for new solutions and referring qualified leads from 
customers to Sales
• Knowing when online/contact activity may impact other customers and
acting quickly with stakeholders to inform & resolve
• Achieving, or exceeding, agreed KPIs so overall team goals are met 
for the best customer experience possible
• Processing back-office, or other customer-focused, duties to ensure 
customer SLAs are met or exceeded
• Actively contributing to regular team meetings and regularly attending 
company-wide information/training sessions

Education/Professional Qualifications:
• High School Certificate (HSC) or equivalent
• [Desirable] Customer Service Institute of Australia (CSIA) : Certified 
Customer Service Professional, or similar

Work Experience Required:
• Customer Service Inbound Contact Centre (Email/Online Chat, as well as Phone)
• Salesforce
• Data Entry
• MS Office Basic or higher (MS Word, Excel & PowerPoint)
• [Desirable] ISO 9000/ISO 9001

Key Competencies:
• Working with People
• Writing & Interpreting
• Learning & Research
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Achieving Personal Work Goals & Objectives



  • North Lakes, Queensland, Australia Telstra Limited Full time

    We are seeking a highly motivated Customer Service Consultant to join our team at Telstra Limited.Job SummaryThe ideal candidate will be passionate about delivering exceptional customer service and experience, with a focus on delighting customers through outstanding sales and consultative skills.About the RoleAs a Retail Sales Consultant, you will work in a...


  • Sydney, Australia SMAART Recruitment Full time

    SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or Customer Service Consultant who wants to progress and start their career in software and consulting. - Based in the heart of Sydney CBD,...


  • Sydney, Australia SMAART Recruitment Full time

    SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or Customer Service Consultant who wants to progress and start their career in software and consulting. - Based in the heart of Sydney CBD,...


  • North Ryde, Australia Downer Group Full time

    **Join us on the journey** An exciting opportunity is now available for a Customer Service Consultant to join the Downer National Customer Contact Centre (NCCC). In return you will work in an engaging & supportive work environment which has flexible working arrangements, including staff-based roster preferences & a minimum 2 day per month in office...


  • Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 540817**Job Summary**: - seeking multiple Customer Service Consultants for our client that is a global leader in the Financia - Located in St Leonards, you will have the opportunity to work with a highly talented team. - Mandarin...


  • Sydney, Australia Downer Group Full time

    Supportive and inclusive culture - A professional and safe working environment - Good employee benefits and entitlements - Hybrid working arrangement We have a great opportunity for experienced Customer Service Consultants to join our North Ryde team and support our Contact Centre. Our Customer Service Consultants will work within flexible working...

  • Director Operations

    6 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...


  • North Ryde, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...


  • Sydney, Australia AIA Group Ltd Full time

    Customer Service Consultant BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. **The Opportunity**: As a Customer...


  • North Adelaide, South Australia National Pharmacies Full time

    National Pharmacies is a leading healthcare provider that is committed to excellence through its values of Care, Communicate, Collaborate, and Celebrate.We are currently seeking a dedicated Clarins Senior Beauty Consultant/Beauty Therapist to join our North Adelaide Pharmacy team. This role involves providing exceptional customer service and advice to...


  • Sydney, Australia Bespoke Career Management Full time

    **Salary**:A$60000-70000 per annum - ** Job type**:Permanent - ** Location**:Sydney - ** Sector**:Architectural and Interior products - ** Job Ref**:65642 **About this role**: Our client are an Australian-owned designer and manufacturer of high-quality Bathroomware. Market leaders in the industry, they supply some of the most innovative and influential...


  • Sydney, Australia Immi Visa Pty Ltd Full time

    **Responsibilities**: - Excellent interpersonal, customer service, and communication skills. - Consult with both local and international clients for the Student visa and other Permanent & Temporary Residency visas for Australia. - Maintain Regular communication with clients. - Assist and report to the Principal Migration Agent. - Communicating with a...


  • North Ryde, Australia Downer Group Full time

    Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities. We currently have 3 vacancies open and are looking for someone who can work afternoon shifts As a key member of our growing team, you will be primarily responsible for: - Managing customer enquiries and requests -...


  • North Ryde, Australia Downer Group Full time

    Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities. We currently have 1 vacancy open and are looking for someone who can work: - Day Shift, shifts Monday to Friday and up to 12.30 Saturday As a key member of our growing team, you will be primarily responsible for: -...


  • Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney Other**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 541925**Job Summary**: - Location: St Leonards - Close to Public Transport (Flexibility Offered) - Entry Level Customer Service - Training & Development Provided - Japanese Proficiency in Speaking and Writing is required. **The...


  • Sydney, Australia Medilaw Full time

    **Company Description** Medilaw are seeking an experienced customer service professional to join their growing team in the role of **Customer Service Consultant** **Job Description** Key responsibilities will include**: - Proactively managing assigned customers; - Ensuring a superior level of customer service to facilitate client access to Medilaw...


  • Sydney, New South Wales, Australia Telstra Full time

    About the RoleWe are seeking a Customer Service Sales Consultant to join our team at Telstra. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and providing an exceptional in-store customer journey.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by providing latest product...


  • Sydney, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity: As a Customer Service Consultant at AIA, you'll...


  • Sydney, Australia SMAART Recruitment Full time

    SMAART Recruitment is proud to partner once again with one of the world’s leading Contractor Management Software companies. Due to an acquisition and expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or **Customer Service Consultant** (English and Mandarin Speaking), who wants to progress and start their career in...


  • Sydney, Australia SMAART Recruitment Full time

    Full-time permanent position | $85,000 + super + bonus | Great perks - Career progression | Networking events and Team lunches | International travel - Hybrid role: Sydney CBD office Tuesday - Thursday and WFH on Monday & Friday SMAART Recruitment is proud to partner once again with one of the world’s leading Contractor Management Software companies. Due...