Customer Service Team Lead

4 weeks ago


Caulfield, Victoria, Australia Coles Full time

About the Role

As a Customer Service Manager at Coles, you will be responsible for the day-to-day running of the service department and front of store operations. You will lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.

About You and Your Skills

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience to drive a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Ability to maintain excellent service standards and keep the checkout area clean and safe for team members and customers
  • Customer obsession and a commitment to continually seeking to better understand diverse customers to provide an outstanding shopping experience

What We Offer

We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We are happy to adjust our recruitment process to support candidates with disabilities.

Employment Details

Employment Type: Full time



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