Customer Experience Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomer Full time $65,348 - $99,333
Transformative Customer Service Role

Empower customers and contribute to creating a positive impact on people and the planet.

As a forward-thinking bank, we strive to make banking accessible and beneficial for all. Our team works collaboratively to deliver exceptional customer experiences through various touchpoints, including face-to-face interactions and phone support.

Key Responsibilities:

  • Deliver outstanding customer service that meets and exceeds customer expectations.
  • Establish long-term relationships with customers by providing personalized support and guidance throughout their banking journey.
  • Identify opportunities to promote our range of financial products and services through continuous education and interaction with customers.

What We Offer:

- Flexible working arrangements to suit your needs

- Competitive salary and 13% superannuation

- Comprehensive benefits package focused on physical and mental wellbeing, including free counselling sessions, flu vaccinations, and discounted gym memberships

- Opportunities for professional growth and development through training and mentorship

- Supportive work environment prioritizing work-life balance and employee satisfaction

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