CUSTOMER EXPERIENCE SPECIALIST

22 hours ago

Canberra, ACT, Australia beBeeHospitality Full time $55,000 - $80,000

Customer Experience Specialist

Located in the heart of Canberra, our property boasts a unique blend of style and comfort. Our self-contained apartments and penthouses provide an ideal base for exploring the city's many attractions.

We're seeking a skilled Customer Experience Specialist to deliver exceptional hospitality and create memorable experiences for our guests. Key responsibilities include:

  • Providing a warm welcome and ensuring seamless check-in and check-out processes
  • Communicating effectively with guests and colleagues to foster cohesive collaboration
  • Promoting hotel amenities and services by having a deep understanding of products and offerings
  • Sharing knowledge of local neighbourhood hotspots and must-visit gems

To succeed in this role, you'll need:

  • An innovative approach to exceeding customer service expectations
  • Strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset

We offer a range of benefits, including discounts on accommodation and food & beverage worldwide, as well as opportunities for career development and growth within our global network.

Becoming a part of our team means:

  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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